Stress-free delivery: how to prepare for your order

To ensure that the online order process goes smoothly, it is important to know simple rules. Let's go through the steps that will help avoid problems.

Typical Problems

• The courier arrives when no one is home.

• The order arrives later than expected.

• The packaging is damaged, and the customer doesn’t know what to do.

What to Do in Advance

1. Check the delivery address. Errors in the house or apartment number are one of the main reasons for delays.

2. Choose a convenient time. Many delivery services allow you to select a 2-3 hour interval.

3. Use parcel lockers. This is convenient if you are rarely at home.

4. Keep track of the tracking. 90% of courier services provide online tracking.

5. Prepare documents. In some cases, a signature or ID is required.

Upon Receipt

• Inspect the packaging in front of the courier.

• Photograph any damages, if present.

• Report to customer support immediately.

Figures

• 27% of customers have experienced a delivery delay at least once.

• 14% receive goods with damaged packaging.

• Using parcel lockers reduces the risk of delays by 40%.

Preparing for delivery takes only 5-10 minutes, which can save you from serious stress.